We are currently accepting payment via Online Payment (senangPay and PayPal), direct bank transfer for domestic orders and credit card/debit card for international order. For international orders, please contact us at Whatsapp (017-331 9765 / +6012 802 0811) for further information about the shipping cost and selected courier service.
All REMDII orders are shipped from Malaysia and are fulfilled within 1-3 business days. Once it’s processed, a confirmation email along with your parcel’s tracking code will be sent to the email address that you use to sign up. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.
Estimated to arrive within:
3-5 business days (West Malaysia)
3-7 business days (East Malaysia)
For shipping outside Malaysia, it may take up to 14 business days to arrive depending on country. Please note that during holidays, new product launches, restocks and promotions, order processing times may be subject to delays. We thank you in advance for your understanding.
RETURN AND EXCHANGE
Returns and/or exchange are ONLY offered for items that are incorrectly shipped, damaged or defective due to manufacturing process. Any order/product issues must be reported to the REMDII team via Facebook or Instagram DM, Whatsapp (017-331 9765 /+6012 802 0811) or email (email@example.com) within 7 business days from its delivery date.
We will accept returns initiated within 7 business days from their delivery date on unused and opened products in their original packaging. Before doing so, we would greatly appreciate if you could notify us so that we can monitor its safe return back to our warehouse. Once the package is confirmed to be returned, we will be processing your new exchange order upon checking the condition of the products.
LIPIDGROUP SDN BHD (ATTN: TAN PEH FEN)
G-05, Jalan Maklumat, MTDC-UPM,
Universiti Putra Malaysia,
43400 Selangor, Malaysia.
Please note that any additional shipping and handling fees will not be covered unless there was an error on our end.
If you’re entitled to a refund for defective or due to wrong items sent, your refund will be credited into your bank account within 14 working days.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. Also, no refund will be given for successful order due to a change of mind.